Jack is a graduate of Western Michigan University with a degree in Marketing. He began his career in the computer industry but eventually decided his interests lay elsewhere. In 1979 he purchased a small share of an insurance agency and began a sales career in property and liability insurance for commercial businesses. In 1983 he opened a branch office of a Jackson, Michigan agency in Lansing, Michigan. He later purchased this branch, forming Voss Insurance Services in 1991. Under Jack’s direction, the business has flourished. Jack has become a leader in both the insurance industry and the local community.
Jack serves as the current FACTS Committee Chair of the Michigan Association of Insurance Agents (MAIA). He is a member and past President of the Lansing Host Lions Club. He is also an active member of River Terrace Church and the Lansing Handball Club.
Jack lives in Okemos with his wife Carol and enjoys spending time with family including seven grandchildren. He is an avid Lake Michigan fisherman.
Scott Voss joined Voss Insurance Services in 1992 after several years in property management and commercial real estate leasing. Scott began his career focusing on insurance and risk management for commercial clients, and this remains his focus today. In 1997, Scott was named Vice President of Voss Insurance Services. In 1999, he earned the designation of Certified Insurance Counselor (CIC). In 2002, Scott was named Young Agent of the Year by the Michigan Association of Insurance Agents. In 2007, Scott was named President of Voss Insurance Services.
Scott Voss holds a Bachelor of Arts degree in Business Administration from Michigan State University. He resides in Williamston with his wife and three children, and enjoys spending time with his family, boating, hunting, fishing, and attending sporting events.
Vickey joined the agency in 2010 and has over 6 years experience in the insurance industry. Vickey has earned a Chartered Benefit Consultant designation and has spent a majority of her time in sales and marketing of group employee benefits. She has successfully obtained her property & casualty license and will be focusing on commercial business insurance and risk management strategies. Vickey holds an Associate degree in Business Administration from Mt. Wachusett Community College in Gardner, MA. She lives in Williamston with her family. She enjoys running, yoga, friends and Lake Michigan.
Tom joined Voss Insurance in January of 2011 as a Commercial Insurance and Risk Management Advisor. Tom in currently in his tenth year in the insurance industry. In 2006 he earned the designation of Certified Insurance Counselor (CIC), and in 2009 he added the designation of Certified Risk Manager (CRM). Tom holds a Bachelor of Arts in Business Administration from Hope College. He resides in Jenison with his wife and two children. In his free time, Tom enjoys staying active with his family, participating in sports, as well as serving his church and various non-profit organizations.
Jim is a Jackson resident and worked previously for Hall & Kennedy in Jackson, Michigan, for 16 years. Prior to this he worked for CIGNA as Senior Claims Representative. Jim brings extensive “real world” experience when it comes to claims. He has some amazing stories. When a customer has an issue resulting from a claim, Jim knows what needs to be done and what buttons to push. He enjoys helping customers when they need help most. In his spare time Jim enjoys sports, woodworking, choral singing and outside activities.
Pam joined the agency in 2003 and has over 15 years' experience in the insurance industry. Pam handles all the bookkeeping and accounting duties along with a list of other administrative responsibilities. Pam lives in Webberville and is married with three children. She enjoys a very busy life trying to keep up with her family and two dogs.
Diane’s voice is usually the first one you hear when calling Voss Insurance Services. She moved to mid-Michigan in the fall of 2006 with her husband and has established residence in Holt. She has two sons, one in college and one who works in environmental testing. Diane enjoys spending time with family (Illinois) and old friends (many in Wisconsin) and now learning about the Michigan area.
Jerre joined Voss Insurance Services after retiring as Risk Manager for Michigan State University where she worked for over 25 years. She has also served as temporary risk manager for Ingham Medical Center and handled insurance specifications and bid processes for hospital and religious organizations. Jerre reviews all policies issued by companies prior to them being submitted to our customers. Jerre’s extensive wealth of knowledge and attention to detail provides our customers with a unique service and level of quality unheard of in the industry. Jerre is widowed but enjoys spending time with her two children and three grandchildren. She also enjoys reading, volunteer work and knitting.
Ann has been in the insurance industry since 2003 and has already developed niche skills working with the unique needs of smaller accounts and certain industries. She also has a background in customer service and accounting. Ann is an active member and officer (2nd Vice President) of the Insurance Women of Lansing. She lives in Lansing with her husband and family of cats. She enjoys gardening and has traveled extensively to ride and evaluate the roller coasters of America. There are not many that she has missed.
Paula has a B.S. from MSU in Natural Resources Management. After graduation, Paula accepted a job in South Carolina and subsequently met her husband. After a period of time, she convinced her husband to move back to Michigan and changed careers to insurance. Paula has the longest tenure of all our CSRs (1995). She has two young boys and enjoys camping, quilting, gardening, raising chickens and lambs, and also volunteers for Ingham County Fair and Eden United Brethren Church.
After graduating with a B.A. in Accounting from MSU, Pat began his career in public accounting working for Ernst & Young. After four years, he left public accounting to work “in the real world” and was a hands-on CFO in manufacturing for fifteen years. During the last seven years of this period he was also the president and part owner of a fabrication shop. Pat is married, has four children and resides in Holt. He enjoys sports, hunting, fishing and playing guitar.